Acceptable Use Policy

Effective Date: January 01, 2020

Pellea Inc.’s Pellea is an online and offline community network and marketspace platform comprised of a dynamic website of sub-websites that provides the tools and technology for vendors (”merchants”) to set up an online store and sell products or services on their website, mobile application, at physical locations, marketspaces and more. While we believe the free and open exchange of ideas, products or services is a key tenet of commerce, there are some activities that are incompatible with Pellea’s mission to make our online and offline community network and marketspace platform better for members (“customers” or “clients”), vendors (“merchants”) and affiliates (“associates”). This Acceptable Use Policy (“AUP”) describes activities that are prohibited in connection with your use of the Services.

For this AUP, “Materials” means any photos, images, videos, graphics, written content, audio files, code, information, data, or other content uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account.

The following AUP is in place to make sure that Pellea remains a fun and safe place for everyone. Note: the policies below are enforced under Terms of Use sections 4.1 and 4.2 and provided for further insight. Review Pellea’s Terms of Use in its entirety for complete details. Please also see our Privacy PolicyTerms of Use, and Terms of Service Policies. Violations of these policies may result in a range of actions including, but not limited to:

  • Removal of violating the content
  • Warning
  • Removal of access to elements of the site or its features
  • Temporary or permanent Profile deactivation

THE FOLLOWING ACTIVITIES ARE PROHIBITED:

Child Exploitation and Sexually Explicit: You may not offer, products or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual way, nudity, sexually explicit content or is otherwise obscene, pornographic, indecent, lewd, or suggestive.

Harassment, Bullying, Defamation, and Threats: You may not offer, products or services, or post or upload materials that harass, bully, defame, or threaten a specific person. Stalking, intimidation, threats, and harassment of other members, vendors, or affiliates are prohibited. Harassment is defined as a pattern of offensive behaviour that appears to have the purpose of adversely affecting a targeted person or persons. Examples of harassment include making threats, repeated unwanted contacts with a person, and posting the personal information of another person. Pellea reserves the right to take action (see above) on profiles we believe may pose a threat to future members, vendors, or affiliates of the Pellea community. Our members, vendors, and affiliates join Pellea to create friendships. Don’t contact other members, vendors, or affiliates for dating, or use the site to find sexual partners. We will consider this harassment. We take reports of unwanted sexual advances, both online and offline, seriously and they may be considered violations of our policy. Respect others’ boundaries. If another person lets you know they are uncomfortable, respect their feelings, and take a step back.

Hateful Content: You may not offer, products or services, or post or upload Materials, that condone or promote violence against as acceptable, glamorous or desirable against others based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status stereotypical depiction or is otherwise abusive or inflammatory, including content that has offensive language or images.

Illegal Activities: You may not offer, products or services, or post or upload Materials, that contravene or that help, promote activities that contravene, the laws of the jurisdictions in which you work, or do business like unlawful content for which Pellea has received a court order to removed. Don’t engage in nor encourage illegal activity; don’t violate any applicable law or regulation.

Misrepresentation. You must be yourself misrepresenting yourself as someone else is prohibited. This includes representation as an agent, representative, employee, or affiliate of Pellea.

Intellectual Property: You may not offer, products or services, or post or upload Materials, that infringe on the copyright or trademarks of others like unlawful content that infringes on the rights of a third-party, including intellectual property, privacy, publicity or contractual rights

Malicious and Deceptive Practices: You may not use the Services to send malware or host phishing pages. You may not do activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Pellea or others, including Pellea’s third-party providers. You may not use the Services for deceptive commercial practices or any other illegal or deceptive activities like unsolicited promotions, political campaigning, advertising or solicitations – including content used to promote a business or, products or services – without our written consent

Personal and Confidential Information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, phone numbers, addresses, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to give such consent.

Self-Harm: You may not offer, products or services, or post or upload Materials that promote self-harm.

Spam: You may not use the Services to send unsolicited commercial electronic messages. We value human interaction and want the content on our site and sent to our members, vendors, or affiliates to be personalized and valuable. Copying and pasting the same message across the site, in member-to-member, member-vendor, vendor-to-member or member-to-affiliate, affiliate-to-member messages, Requests, Groups, Local discussions, or Event listings is not permitted.

Terrorist Organizations: You may not offer products or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

Improper Use: You may not use Pellea improperly. Using Pellea in a way that could interfere with other members, vendors or affiliates from fully enjoying the site or that could impair the functioning of the site is prohibited. This includes posting anything to the site that includes viruses, corrupted data, or other potentially harmful code. Attempting to avoid Pellea systems, or using these systems in a way which undermines their intent, is prohibited.

We may, at any time and without notice, remove any Materials, and suspend or terminate your Account or your access to the Services if you engage in activities that violate the letter or spirit of this AUP, including activities outside of your use of the Services.

Pellea has the right, but not the obligation, to check or investigate any Materials and your use of the Services at any time for compliance with this AUP and Pellea’s Terms of Use and Terms of Service, or any other agreement between you and Pellea governing your use of the Services (collectively, the “Terms”). Our determination of whether a violation of this AUP has occurred will be final and binding, and any action taken about enforcing this AUP, including taking no action at all, will be at our sole discretion.

Pellea may change this AUP at any time by posting a revised version at https://pellea.com/acceptable-use-policy. By continuing to use the Services or access your Account after a revised version of the AUP has been posted, you agree to comply with the latest version of the AUP. In the event of a conflict between the AUP and the Terms, this AUP will take precedence, but only to the extent required to resolve such conflict. Capitalized terms used but not defined in this AUP shall have the meanings in the Terms.

If you feel that a member, vendor, or affiliate of the Services has violated this AUP, please contact us at https://pellea.com/contact-us.

[Re: Report AUP Violation]

Illegitimate Profile: You may not create more than one Profile. Duplicating, faking, and joking profiles are not allowed. The first profile that you create must be you and is the only one that you may have. Our trust network needs everyone to stand by his or her reputation.

Don’t Attack Others or Their Content: Personal attacks are not allowed on Pellea, nor are disrespectful or insulting attacks directed at others and their contributions to the community. See Pellea’s Privacy PolicyTerms of Use, and Terms of Service for more information.

Retaliation Is Not Okay: It is never okay to violate Pellea’s Policies, even in response to another person who has done so.

THE FOLLOWING ACTIVITIES ARE ALLOWED: 

Be Considerate and Respectful: This is a core Pellea principle that requires you to treat others in the Pellea community with civility, respect, and consideration – both online and offline. Respect opposing or differing opinions and beliefs. Try to listen to and understand others with whom you may disagree. Encourage others in the community to also be welcoming and respectful.

Respect Others: Pellea is a meeting place for people of different cultures, lifestyles, and ideals. By joining our community, you promise to communicate with respect and consideration, even if you meet someone you disagree with.

Work Together to Resolve Disputes: Pellea is always encouraged to work through their member, vendor, or affiliate disputes and problems together with the others. Working together with others and appreciating different viewpoints are important aspects of the Pellea experience.

Use Good Judgment and Be Empathetic: When interacting with others on Pellea, try to see the world from their perspective. People contribute to the Pellea community in their way. Disputes between members, vendors, or affiliates can occur when different cultural norms create a misunderstanding, as many things are acceptable in some cultures and unacceptable in others.

Interactions With Others: It is okay to disagree. Alternative points of view are a key part of cultural exchange as long as your comments are civil, respectful, and polite. Remember to give the impression of assuming goodwill on the part of the person with whom you are disagreeing.

Stay Safe: Safety Is a Cornerstone of the Pellea Community. Member, Vendors, and Affiliates’ safety are very important to Pellea and the health of the community. Please check the Safety Tips section on the Safety Tips page for more information.

Price Right: You may reasonably charge for your products or services. Vendors asking members for money towards paid products or services are allowed.

Leave References: The reference system allows members, vendors, and affiliates to share information about their interactions with others enabling the community to make more informed decisions.

Vendors who have sold to members or members who have bought from vendors are permitted to give private feedback (to Pellea) and public references within 14 days after the offered products or services. Members must have a products or services request with the “Yes” “Maybe” or “Confirmed” status to leave a vendor reference. Other members may create references under the “Other” or “Friend” reference designations (as opposed to “vendor”).

References should be correct and relevant to the experience with the recipient.

Pellea does not generally interfere with reference content left by members, vendors, or affiliates. In extremely rare circumstances, Pellea may censor, temporarily hide, or remove reference content if it violates our Reference Guidelines.

A reference may be censored, temporarily hidden, or removed in the following cases:

  1. Order To Remove: We are served with a court or law enforcement order to remove the reference
  2. Not The Author: The reference entirely reflects the experience of someone other than the author
  3. False Reference: The reference is false, in a meaningful way, according to information in the Pellea system

Note: When contacting us regarding trust and safety, the reporter should provide the false statement, and details of the exact location of the evidence within the Pellea website.

  1. Anonymous: The reference is anonymous

Note: For example, left from a blank profile that was created only to leave the reference.

  1. No Contact: There has been no direct interaction, either offline or online over Pellea’s system, between the person writing the reference and the person receiving it
  2. Multiple References: There are multiple references for the same confirmed visit from the same member, vendor, or affiliate. In this case, we will keep the first “Vendor” reference left.
  3. Private Information: The reference discloses private contact information, medical condition, or legal circumstance.

If you’ve received a reference that falls under the above cases, please Contact Us. Please include a link to your profile, the name of the member, vendor or affiliate whose reference you are disputing, and the exact guideline(s) you believe this reference violates.

Pellea is generally unable to verify the accuracy of references describing offline interactions, and only act when a violation of this policy has occurred.

Pellea’s members, vendors, or affiliates can only report references left on their profile.

Note: Pellea’s staff reserves the right to remove any reference that undermines the integrity of the Reference System

Report Violations: If you feel another person is violating Pellea’s Policies, use the Flagging or Report tools available next to posts, events, messages, and on profiles. You can also Contact Us.

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